How to Cancel Proactiv or Customize Your Subscription Options

Looking to make a change to your Proactiv subscription? The good news is, you're fully in control of your account! Check out all the options below to make changes. Or, click Chat Now to be put in touch with our customer service team!

Pause my next shipment

Products coming too soon? Delay the delivery date of your next shipment to match when you’ll need your skincare next.

Customize my subscription

Ready to mix things up? You can choose from dozens of products to switch up or add to your shipments!

Change shipment frequency

Want to get your products more or less often? Choose how many weeks in between shipments so you never run out.

Ship my
products now

Can’t wait for your next shipment? If you’re ready for your Proactiv products now, we can send out your box ASAP.

Cancel my membership

We hate to see you go, but if you need to cancel your subscription for any reason, you can do that here.

Chat now

Have a question about your subscription or Proactiv products? Our customer service team can help over live chat!

Contact Proactiv Customer Care

Have another question? Contact us by using
the form below, call us at 1-800-309-4796,
or write to us at Proactiv,
1560 Stateline Rd E, Southaven, MS 38671

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