Perks Terms and Conditions
Proactiv Perks Rewards Program Terms and Conditions
Proactiv customers in the United States may join the Proativ Perks rewards program and earn points by making purchases on proactiv.com and by engaging in other activities, as set forth below. Once a participant accumulates 2,000 points, the points can be converted into a $10 reward. These Terms and Conditions (these "Terms") govern your participation in Proactiv Perks. Please read them carefully. By enrolling in the program, you agree to these Terms and the Proactiv website Terms and Conditions (the "Agreement"), which are incorporated by reference.
PLEASE NOTE THAT SECTION 14 OF THE AGREEMENT INCLUDES A MANDATORY ARBITRATION AGREEMENT, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY CLAIM (DEFINED IN SECTION 14 OF THE AGREEMENT) TO BINDING INDIVIDUAL ARBITRATION, RATHER THAN PROCEEDING IN COURT.
ELIGIBILITY
Participation is open to any customer in the United States who has a proactiv account. Employees of The Proactiv Company, LLC, and its affiliates are eligible for participation . Enrollment is nontransferable. The Proactiv Perks rewards program is void where prohibited by law.
ENROLLMENT
Existing customers with a proactiv account may enroll in Proactiv Perks by going to www.proactiv.com/member-dashboard. New customers can enroll in Proactiv Perks on the order summary page at checkout. To enroll, customers will have to fill in all mandatory information on the enrollment form – including name, physical address, and email address or a mobile phone number – and check the box indicating they accept these Terms. By enrolling, you agree to our contacting you for the purposes of providing you with information and updates related to the Proactiv Perks rewards program.
EARNING POINTS
Proactiv Perks participants earn 10 points per every $1 spent on proactiv product subscriptions and purchases in the www.proactiv.com product catalog. Points are not earned on any portion less than $1, such as $0.50. Purchases made at independent retail outlets that carry proactiv products are currently not eligible to earn points. Point calculations are based upon dollars spent at checkout on product purchases. Points are not earned on any dollars spent on sales tax, or shipping and handling. Participants do not earn points for the amount of any rewards redeemed or discounts applied to an eligible or qualifying product purchase. Participants must be logged into their online proactiv account to be eligible to earn points on purchases. The number of points earned is based on the final purchase amount of all items in a single transaction. Purchases made prior to enrollment in the program are not eligible to earn points. Earned points will be updated to a participant’s account at or before shipment of their purchase.
Refer a Friend
Participants can earn points by referring friends to protactiv.com. Participants can refer friends by accessing their Perks dashboard at www.proactiv.com/perks and following the instructions to send their friends a message which will include the referring participant’s unique link and a $10 coupon. The friend may use the coupon on any purchase on protactiv.com that totals at least $35 before taxes, shipping, and the coupon are applied. Coupons expire within 30 days of issuance. The referring participant will only get points if (a) the referred friend is a new proactiv customer, (b) the friend uses the referring participant’s unique link within 30 days, and (c) the friend makes an eligible purchase. Proactiv will specify the number of points that a participant can earn by referring a friend on the Perks dashboard. Proactiv may change the number of points that may be earned by referring friends at any time.
BONUS POINTS
At certain times, proactiv may offer promotions in which participants may earn additional or "bonus points" in connection with the purchase of certain products, reaching certain spending amounts in one purchase, participating in specified events, referring friends, or taking other certain actions. During these promotions, a participant will earn the bonus points as specified in the specific offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time at proactiv’s sole discretion. Bonus point promotions are valid for a limited time only and may be ended without notice.
BENEFITS
Proactiv Perks loyalty program participants receive:
- $10 off reward (coupon) every time you reach 2,000 points
- Special surprises throughout the year
- Opportunities to earn bonus points when advertised to participants
In most cases, points will be posted to a participant’s account upon or before shipment of their purchases. If connectivity is disrupted, the points will be posted when the systems are back online.
POINTS BALANCES
Participants are responsible for ensuring that the point balance in their account is correct. If you believe that you did not receive points or that there is some other error in your account, you must contact us by sending a detailed email to [email protected] within 30 days of the date you expected to earn the points. We will investigate any issues, but proactiv’s good faith determination of the amount of points earned by any participant shall be final and binding.
REDEEMING POINTS
Once a participant has accumulated 2,000 points, the points can be redeemed for a $10 reward. This is done in the participant’s Proactiv Perks profile – www.proactiv.com/perks-dashboard. To redeem a reward, a participant enters the code on the reward certificate into the promotion code box at checkout. There is no minimum purchase required to redeem the reward, but no "change back" or credit is given for a partially used reward (i.e., if the purchase total is less than the reward value). Rewards may only be redeemed at www.proactiv.com. Points can be used on any product purchase but at this time, cannot be used for subscription orders that are billed monthly. If a participant has a point balance greater than 2,000, they can redeem their points for a $10 reward for each 2,000-point increment. Any remaining balance is rolled forward. Rewards cannot be redeemed on the same transaction where they were earned. Only one coupon code can be redeemed in checkout at a time. There is no limit to how many points or how many rewards a participant can earn in one year.
VALUE AND TRANSFERABILITY
Points and rewards have no cash value, are issued for promotional purposes only, are nontransferable, cannot be bartered, exchanged or redeemed for cash, do not constitute property of the participant, may not be combined among participants and may not be transferred or assigned to any other person, entity, trust or estate.
EXPIRATION
Points expire two years from the issue date. Rewards expire 365 days from the issue date, which is shown on the rewards certificate. Once points are converted to a reward, they are removed from a participant’s point balance and do not count toward future rewards. Participant accounts are considered dormant after no activity for three years and may be cancelled.
RETURNS
Proactiv reserves the right to deduct points from a participant’s account if a participant earned points from a purchase and that purchase is later subject to a return, refund or other credit.
UPDATES TO PARTICIPANT INFORMATION
Participants may update their account profile information on the Proactiv website www.proactiv.com/myaccount. The information you provide is subject to proactiv’s Privacy Policy, which can be found at https://www.proactiv.com/privacy-policy.
PARTICIPANT CANCELLATION
Participants may cancel their Proactiv Perks rewards program membership at any time by sending an email to [email protected]. Upon account cancellation or closure, any unused points accrued in your account or rewards earned will be forfeited and cancelled, and cannot be redeemed.
CHANGES TO TERMS
Proactiv reserves the right to, in its sole discretion, to modify any part of these Terms – including, but not limited to, the rules for earning points, the thresholds needed to earn rewards, the expiration of points or rewards, or any other requirements – without notice, even those such modifications may affect the benefits that a participant has already accumulated. In addition, proactive reserves the right to terminate the Proactiv Perks program at any time.
GENERAL
Abuse of the Proactiv Perks program may result in our taking any action we deem appropriate, including without limitation, issuing a warning, suspending or terminating your access to and use of the program, and canceling any unused rewards. Abuse includes but is not limited to: failure to follow these Terms; making purchases for resale; the sale or barter of rewards, points or promotional offers; and any misrepresentation of fact or other improper conduct as determined by proactiv in its sole judgment. Proactiv reserves the right to take appropriate legal action to recover damages, attorneys’ fees and court costs arising out of the enforcement of any of these Terms.
In accumulating points, participants may not rely on the continued availability of any reward, and they have no vested right with respect to points, rewards or program benefits. Proactiv Perks loyalty program points and rewards may be subject to tax liability. Any tax liability is the responsibility of the participant. This program is void where prohibited by law.
